Technical Issues

20. What are the recommended minimum system specifications ?

    The system requirements are as follows:

    • IBM PC-compatible computer
    • Windows 95/98/ME or NT/2000/XP
    • Pentium 100 MHz
    • 16 megabytes of RAM
    • 16-bit color video card (800x600 resolution mode)
    • VGA screen
    • 20 megabytes of hard drive space

     

21. I try to login but I can't connect to the casino server. What is the problem ? Make sure to write your User Name and Password properly. If you forgot your password, click here Make sure your computer is connected to the Internet. To test your Internet connection, start your preferred browser (ex: Netscape or Internet Explorer) and try to visit any website (ex: www.yahoo.com). Please Note that all User IDs and Passwords are case sensitive and need to be entered exactly as when you registered. As well, please be aware as to whether or not your ability to connect to our servers may be being affected by a Firewall, or any other security measures which may be implemented on your computer, or the server which your computer receives its Internet connection from. If you are connected to the Internet and you still can’t login to our Casino Server, please contact our Customer Support Team stating the casino that you were attempting to connect to and the exact error message that you received.
     
22. Do I have to call overseas to play at your casino ?

    You do NOT need to call overseas to play in our casino. All you need to do is connect to the Internet in the way you usually do to browse the web. We guarantee that you won't receive any hidden telephone charges as a result of playing in our casino.
     

23. I press deal and the card is dealt but does not flip over ?

    This problem is caused by excessive Internet traffic. If traffic is too busy, the signal from the server will not be relayed to your software. In such a case, the card will not turn over because it has not received the message telling it what card was dealt. If you close the program, you will be refreshed to the last known position.

24. 
    I was in the middle of a game and I lost the connection, what happened to the game? We take great care to make sure that our servers offer the highest level of reliability to our players. Most of the time if you lose your connection to the games the error occurred somewhere between your computer and our server.

    Our server always records the game results, regardless, even if the connection was lost between your computer and our server, the game results will be accurately recorded and the results will be reflected in your account balance the next time you login.

Copyright 1997-2004. Any rights reserved. You must be at least 21 years of age to play. Interdict in the countries where gamblings are prohibits by the law.